FREQUENTLY ASKED QUESTIONS
I can't find a product on the website, do you still carry it?
While we do carry limited edition items, many products are carried in our store exclusively. If there is something that you have been using or have seen advertised on social media but that is not an option on our product page, please send us an email or call us directly to discuss what it is that we can do for you.
I can't get the free shipping code to work for my purchase, what do I do?
If your order is over $100 and within Canada, please contact us directly and we will process the order for you.
How quickly will I receive my order?
We process orders the following business day and send our packages using standard shipping through Canada Post. Delivery takes approximately 3-5 business days once in the post.
What kind of results can I expect to see?
With consistent use of quality products that are specific to your needs, you can and will show signs of improvement. If you need help determining what to use and how to correct or manage skin issues, please contact us directly and we will be happy to assist you.
Will your skincare really make me look younger?
Our age corrective skincare will vastly improve the condition of your skin and will take years off of your overall appearance. It supports the overall health of your skin which will also work to prevent the formation of new wrinkles.
Do i need to buy the full line to see results?
Our skincare is highly effective both as individual products and as the full line. We can customize a plan to suit your individual needs, however, our products are considered most effective when used in combination with one another as they are designed as a system.
Can I use soap in place of my face cleanser?
Soap is considered very drying to your skin and the delicate skin on your face and neck should be gently cleansed. Our facial cleansers are non-stripping and even safe to double wash.
I am very sensitive to fragrance, are your products scent free?
Many personal care items are scented with the use of essential oils but, if these oils are not specifically added, the products will still have scent due to the subtle notes in the base products. However, due to the nature of the ingredients, they do not react poorly with body chemistry or leave any lingering harsh scents. Our Bio Advanced and Revitalize skin care lines contain the least amount of any scent and are typically the safest to use on sensitive skin.
Can I use Recovery face oil even though I have oily skin?
Absolutely, our face oil can help balance your complexion and even help fight off break outs caused by oil production.
What is a face oil used for and when it the best time to apply it?
Recovery face oil is both a luxurious experience and is used to balance your skin, boost the performance of your skin care regime and provide anti-aging properties. It can be used in combination with any other skincare products but it is recommended to use it on top of your day or night cream. This will allow for your skin to absorb all barriers in the most efficient manner and will lastly help trap in moisture.
Why is exfoliating important?
Exfoliating will help your body speed the process of sluffing off dry and dead skin cells. By encouraging this process, you not only give your skin a smoother looking complexion, you reduce that barrier and allow your skin care to penetrate 20% deeper. Additionally, the process of exfoliating stimulates blood flow to the surface and encourages healthy cell turnover and collagen production.
What is a BB Cream used for and how do I apply it?
A BB Cream is a multipurpose cream that is used for sun protection as well as a moisturizer that subtly evens out your skin tone. It is designed to take the place of your day cream as using more than one moisturizer can sit too heavy on your skin. If you require extra hydration, using hydrating cleanser, toner and serum is an excellent way to do this.
Will your makeup accentuate my age?
Our makeup is created without the use of synthetics or fillers and will not sit in fine lines or wrinkles. Our cosmetics were crafted with mature skin in mind to offer the most natural and flawless finish.
What kind of coverage can I get with mineral makeup?
All of our cosmetics blend beautifully in to your natural skin and will never look cakey. They can be applied minimally to soften imperfections or built for heavier coverage.
What kind of shelf life can I expect with natural makeup and skin care?
Our products are always made fresh and in small batches. Since they are not made with chemical preservatives, they are typically considered safe to use between 6 months and a year. The way in which they are stored has a large impact on the quality and lifepsan of the product and should always be stored out of direct sunlight, ideally in a cool and dark place.
How do I clean my makeup brush?
Our brushes may be cleaned easily with a small amount of shampoo. Turn the bristles downward and place under the faucet to avoid getting water inside of the shaft where the adhesive has bonded the fibres together. Once damp, use a small amount of shampoo to thoroughly cleanse the brush and rinse until the water runs clear. Remove excess water with a slight squeeze or by spinning it off. Lay flat to dry and you may resuse your brush the following morning once air dried.
If you have a question that is not answered here, please feel free to contact us for any product advice. You may also refer to our blog and customer testimonials for further detailed information.
Have you tried our products? Your feedback is always appreciated! Leave us a review and help people like yourself make informed decisions.